Effective Date: 22 November, 2023
In this Privacy Policy we explain:
The ways we collect personal data about you and why we do so. How we use your personal data, and the choices you have about your personal data. This Privacy Policy applies to Heartlity app, websites and other related services, collectively the “Services”. Please note that we may from time to time update this Privacy Policy by posting a new version on Heartlity.com. If we make any material changes, we will notify you by posting a notice in the Services prior to the change becoming effective. Your continued use of the Services after the effective date will be subject to the new Privacy Policy.
HOW TO CONTACT US
If you have questions about data protection or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through email.
Name of the company collecting the personal data (the controller): Blakzero Oy
Email: support@heartlity.com
THE PERSONAL DATA WE COLLECT
Data you provide us
Other data you choose to give us (such as information in support tickets)
Data we collect automatically
Mobile device identifiers (such as your device ID)
Data about your device, such as device name and operating system, browser type and language
Data we collect with cookies and similar technologies (see more below)
Coarse location data (country or city-specific)
DATA WE COLLECT FROM OUR PARTNERS
Demographic data (such as to determine the coarse location of your IP address)
Data from platforms that the apps run on (such as to verify payment)
Data for analytics and crash purposes, so we can keep improving our apps
WHY WE COLLECT YOUR DATA
To make the Services functional (performance of contract)
We process data necessary to
Operate the Services
Verify and confirm payments
Provide and deliver products and services you request
Send you communication related to the Services
We collect and process necessary data to
Develop and improve the Services and user experience
Manage our relationship with you
Customize your Service experience
Respond to your comments and questions and provide user support
Send you related information, such as updates, security alerts, and support messages
With your separate consent we collect, process and transfer to our third-party partners personal data to:
To analyze, profile and segment anonymized data
In all of the above cases and purposes, we may analyze, profile and segment all collected data in anonymized form.
WHO CAN ACCESS YOUR DATA
Apart from Heartlity, your data can be accessed by others in the following situations:
Other companies and public authorities
In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our users or others.
International data transfers
Our Services are global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Privacy Policy. Adequate safeguards to ensure your rights include utilizing and enforcing the Standard Contractual Clauses approved by the EU Commission.
YOUR RIGHTS AND OPTIONS
Your rights regarding your personal data
You have the right to a copy of your personal information to be supplied to you in an electronic format upon request.
You also have the right to correct your data, have your data deleted, object to how we use or share your data, and the right to restrict how we use or share your data. If certain personal data is processed based on consent given by you, such consent can also be withdrawn by you at any time, for example in the applicable app’s settings.
We will respond to all requests within a reasonable time frame. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local data protection authority within the European Economic Area for unresolved complaints.
You can contact us at support@heartlity.com
COOKIES AND SIMILAR TECHNOLOGIES
Some of our online Services use cookies and similar technologies to provide and personalize the Services, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser or device’s settings, but some parts of the Services may then not function properly.
HOW WE PROTECT YOUR DATA
Security Safeguards
In order to help ensure a secure and safe user experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
Data retention
We retain your data for as long as your account is active or as needed to provide you the Services. We will for example periodically de-identify unused app accounts and we regularly review and anonymize unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
AGE LIMITS
We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, such as your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete such data without delay. If you believe that we might have any data from or about a child under the age of 13, please contact us.